We are keen to help you as much as we can on any aspect of our unique
bespoke art product. We realise you may have many queries concerning
things like buying photographic images, photographic art printing,
our terms and conditions for buying custom artworks and gifts, plus
questions about printing on canvas and acrylic.
Which is why we’ve put together a useful list of Frequently Asked Questions below. If your question isn’t there, please do contact us and we’ll be happy to help.
Payment Types
55Max LTD
Ordering Offline
Consultation Service
Ordering Photoblinds
Money Back Guarantee
Delivery / Packaging / Insurance Charges:
How will my goods be delivered?
What if my goods arrive damaged?
Is your site secure?
I can’t register/buy online. Why not?
What personal information do you keep about me?
Can I go as large as I like on the prints, frames, canvas and acrylic?
I have a colour photo, can it be reproduced as black & white or sepia tone?
What type of photo or image should I provide?
Where should I send my photo or image?
Can I submit an image other than one of my own?
How accurate will the image reproduction be?
Will the print fade on my ordered item?
Will I get my original image returned?
If I'm not satisfied with the final product, what should I do?
View more information on our terms and conditions
Retuns policy
Information on sending on images
We accept all major credit and debit cards, including Visa, MasterCard, Amex and Switch. We also accept cheques. Please make cheques payable to:
BY APPOINTMENT ONLY
20 Hamilton Terrace
No.3
London
NW8 9UG
Yes, simply phone: 08450568728
Monday to Saturday 10.00am – 6.00pm GMT
Can I order offline?:
Yes, and it’s FREE! We’re happy to advise over the phone or better still, why not take advantage of our years of experience and eye for design and arrange a suitable time for us to visit so we can work with you to ensure you find the right look for your space. We can also advise on sizing and framing and help with measuring up for those more adventurous bespoke art products such as wall hangings, roller blinds and full-size wall canvases. Please phone the gallery for more details.
Our blinds are bespoke and custom made to fit any shape or size and you need to bear this in mind when measuring your window. Measuring accurately is imperative to you having a fantastic looking blind hanging just the way it should.
Relief mount is when the blind fits outside of the window area,
ie: hanging from the wall above the window. Please allow for space
for the spindle fittings onto which the blind fabric is attached
to. When measuring the length remember to allow for the edge of
the window ledge, you might want to add more length to cover this
Recess mount is when the blind fits into the recess of the window
and is the dimension of the width and length of inside the window
area. Please be as precise as possible otherwise your custom
made blind could end up hanging erratically.
Click
here to Download the Blind Measuring Guide
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Yes, under the Distance Selling Regulations Act 2000 you have the right to cancel your order within 14 working days starting from the day after the goods have been received. A refund for the full amount of the order will be sent to you within 30 days. Shipping costs (where applicable) are non-refundable.
UK shipping is done by our courier UPS. Packing and admin charges are included in the rate. International shipping charges are calculated according to the destination and the volumetric weight (size and weight) of the product.
After your order has been processed, you will receive an email confirmation that your order has been completed. The average time for an artwork to be delivered to you is 21 days from confirmation of your delivery address and payment details. In exceptional cases or with more complicated jobs delivery may take longer. If this is the case we will let you know before completing your order.
Some purchases from customers outside the UK may be subject to duty in their own country. Any duties levied are the responsibility of the customer.
All items are packed to a very high standard, either in protective wrapping and boxes, or in sturdy tubes.
All items are insured during transit to cover damage or non-delivery.
UPS dispatches all domestic products. As we are unable to offer a specific delivery date / time, we suggest – if you are not at home during the day – that you arrange for your order to be delivered to your work address where someone will be able to sign for the goods.
In the unlikely event that your print, frame or canvas arrives damaged, please send the item back to the gallery and we will replace the item straight away. Cost for postage back to the gallery will be refunded on proof of delivery.
55Max’s website offers secure transactions for all our products. Your
personal details and credit card information is transmitted to
us via a secure server. If you’re at all concerned about
online security just call our London Gallery on 08450568728 during
UK business hours and we’ll take your order over the phone.
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We have endeavoured to make our site as easy as possible to use. However, there are some technical requirements for using the site (and particularly the online store) successfully.
You’ll need to have Javascript enabled. This is a simple a way of allowing our server to talk to your browser. You’ll also need to have ‘cookies’ enabled. These are small pieces of information that are stored by your browser on your computer’s hard drive.
Our cookies do not contain any personally identifying information, but they do enable us to provide personalised features. The cookies allow us to store information from one visit to another. Your cookie information is not shared with any third parties.
To activate Javascript and Cookies you’ll need to change your browser settings. This can be done in the Tools menu in your browser. Select Options and then click the Advanced tab. If you’re using a Mac you’ll find these options in the Program’s preferences menu on the left of the top menu bar, or press Apple to open the preferences window.
At 55 Max, we are committed to protecting your privacy. We use the information we collect about you only to process your orders and to provide a more personalised online experience.
‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide personalised features. The cookies allow us to store information from one visit to another. Your cookie information is not shared with any third parties.
You may access the information related to your 55Max account by logging in with your email address and password. You have the right to ask for a copy of the personal data we hold on you and you have the right to have it corrected.
If you have registered through our site, we will send you emails from time to time notifying you of new images, products and special offers. If you would rather not receive these emails just let us know. We’re not in the habit of sending unsolicited junk mail.
We reserve the right to charge a small fee for the provision of copies.
Any size. The image can be enlarged proportionately to your required specifications.
Yes, at no extra cost.
The original image must be no larger than A4 (21cm x 29.7cm). We accept digital Images on floppy discs and CD-ROMs, but they must be PC compatible. Images should be scanned with a resolution of at least 300dpi. Customers should include a hard copy printout of the selected image.
Important: If the image (Art, Photography, Print or otherwise) provided is valuable it is strongly recommended that additional copies are made before sending the original to us (or alternatively, send a suitable copy). 55Max cannot accept responsibility for items lost or damaged during transit.
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20 Hamilton Terrace
No.3
London
NW8 9U
Yes. But customers should note that once they have submitted a signed form, they are confirming to us that they own the rights to their respective image (Art, Photography, Print or otherwise) and/or have given/obtained the relevant permission.
The final print quality will vary depending on the quality of the original image. To achieve the best results, all images are scanned at a high resolution of the original image.
If the original image is small, some pixilation may occur when resized to a larger scale, e.g.: for wallpaper.
Important: A signed form by the customer acknowledges the understanding that 55Max will manage the design and manufacturing process. This includes cropping, editing and manipulation of the image where appropriate. Customers should note that the print quality of the item will vary depending on the quality of the original image.
No. The digital printing technology used by 55Max uses colourfast inks and is consistent with traditional printing techniques.
Yes. It will be returned by separate post after your bespoke item has been produced.
The item is guaranteed to be free from manufacturer's
defects. However, if any defects exist, or you have any other queries,
please notify 55Max by email: info@55max.com
or by telephone: 08450568728, within
2 business days of receiving the item.
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