We are keen to help you as much as we can on any aspect of our unique
bespoke art product. We realise you may have many queries concerning
things like buying photographic images, photographic art printing,
our terms and conditions for buying custom artworks and gifts, plus
questions about printing on canvas and acrylic.
Which is why we’ve put together a useful list of Frequently
Asked Questions below. If your question isn’t there, please
do contact us and we’ll be happy to help.
Privacy Policy: We do not store credit card details nor
do we share customer details with any 3rd parties.
Payment Types
Bespoke Photo Design Ltd T/A 55MAX
Ordering Offline
Consultation Service
Ordering Photoblinds
Money Back Guarantee
Delivery / Packaging / Insurance Charges:
How will my goods be delivered?
What if my goods arrive damaged?
Is your site secure?
I can’t register/buy online. Why not?
What personal information do you keep about me?
Can I go as large as I like on the prints, frames, canvas and acrylic?
I have a colour photo, can it be reproduced as black & white or sepia tone?
What type of photo or image should I provide?
Where should I send my photo or image?
Can I submit an image other than one of my own?
How accurate will the image reproduction be?
Will the print fade on my ordered item?
Will I get my original image returned?
If I'm not satisfied with the final product, what should I do?
View more information on our terms and conditions
Retuns policy
Information on sending on images
At the moment we accept paypal/ bank transfer/ cheques or you can pay online via credit card. Please make cheques payable to: Bespoke Photo Design Ltd - If you wish to pay by bank transfer please contact accounts@55max.com for details.
Yes, simply phone: 08450568728
Monday to Saturday 10.00am - 6.00pm GMT
Yes, and it's FREE! We're happy to advise over the phone or better still, why
not take advantage of our years of experience and eye for design
and arrange a suitable time for us to visit so we can work with
you to ensure you find the right look for your space. We can also
advise on sizing and framing and help with measuring up for those
more adventurous bespoke art products such as wall hangings, roller
blinds and full-size wall canvases.
Our blinds are bespoke and custom made to fit any shape or size and you need
to bear this in mind when measuring your window. Measuring accurately
is imperative to you having a fantastic looking blind hanging
just the way it should.
There are two ways of mounting blinds, relief and recess
Relief mount is when the blind fits outside of the window area,
ie: hanging from the wall above the window. Please allow for space
for the spindle fittings onto which the blind fabric is attached
to. When measuring the length remember to allow for the edge of
the window ledge, you might want to add more length to cover this
Recess mount is when the blind fits into the recess of the window
and is the dimension of the width and length of inside the window
area. Please be as precise as possible otherwise your custom made
blind could end up hanging erratically .
Click
here to Download the Blind Measuring Guide
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YYes, under the Distance Selling Regulations Act 2000 you have the right to cancel
your order within 14 working days starting from the day after the
goods have been received. A refund for the full amount of the order
will be sent to you within 30 days. Shipping costs (where applicable)
are non-refundable.
FREE UK DELIVRY. UK shipping is done by our couriers Fedex/
TNT/UPS - courier depends on the item - on some items we send recorded
delivery or for larger orders and items we courier same day - International
shipping charges are calculated according to the destination and the
volumetric weight (size and weight) of the product.
After your order has been processed, you will receive an email confirmation that
your order has been completed. The average time for an artwork to
be delivered to you is within 7 - 21 days from confirmation of your
delivery address and payment details. In exceptional cases or with
more complicated jobs delivery may take longer. If this is the case
we will let you know before completing your order.
Some purchases from customers outside the UK may be subject to duty in their
own country. Any duties levied are the responsibility of the customer.
All items are packed to a very high standard, either in protective
wrapping and boxes, or in sturdy tubes.
All items are insured during transit to cover damage or non-delivery.
UPS dispatches all domestic products. As we are unable to offer a specific delivery
date / time, we suggest - if you are not at home during the day
- that you arrange for your order to be delivered to your work address
where someone will be able to sign for the goods.
In the unlikely event that your print, frame or canvas arrives damaged, please
send the item back to the gallery and we will replace the item
straight away. Cost for postage back to the gallery will be refunded
on proof of delivery.
Bespoke Photo Design LTD's website offers secure transactions
for all our products. Your personal details and credit card information
is transmitted to us via a secure server. If you're at all concerned
about online security just call us on 08450568728 during UK business
hours and we'll take your order over the phone.
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We have endeavoured to make our site as easy as possible to use. However, there
are some technical requirements for using the site (and particularly
the online store) successfully.
You'll need to have Javascript enabled. This is a simple a way
of allowing our server to talk to your browser. You'll also need
to have 'cookies' enabled. These are small pieces of information
that are stored by your browser on your computer's hard drive.
Our cookies do not contain any personally identifying information,
but they do enable us to provide personalised features. The cookies
allow us to store information from one visit to another. Your
cookie information is not shared with any third parties.
To activate Javascript and Cookies you'll need to change your
browser settings. This can be done in the Tools menu in your browser.
Select Options and then click the Advanced tab. If you're using
a Mac you'll find these options in the Program's preferences menu
on the left of the top menu bar, or press Apple to open the preferences
window.
At Bespoke Photo Design LTD, we are committed to protecting
your privacy. We use the information we collect about you only
to process your orders and to provide a more personalised online
experience.
'Cookies' are small pieces of information that are stored by your
browser on your computer's hard drive. Our cookies do not contain
any personally identifying information, but they do enable us
to provide personalised features. The cookies allow us to store
information from one visit to another. Your cookie information
is not shared with any third parties.
You may access the information related to your Bespoke Photo
Design LTD account by logging in with your email address and password.
You have the right to ask for a copy of the personal data we hold
on you and you have the right to have it corrected.
If you have registered through our site, we will send you emails
from time to time notifying you of new images, products and special
offers. If you would rather not receive these emails just let
us know. We're not in the habit of sending unsolicited junk mail.
We reserve the right to charge a small fee for the provision
of copies.
Any size. The image can be enlarged proportionately to
your required specifications.
Yes, at no extra cost.
The original image must be no larger than A4 (21cm x 29.7cm). We accept digital
Images on floppy discs and CD-ROMs, but they must be PC compatible.
Images should be scanned with a resolution of at least 300dpi.
Customers should include a hard copy printout of the selected
image.
Important: If the image (Art, Photography, Print or otherwise)
provided is valuable it is strongly recommended that additional
copies are made before sending the original to us (or alternatively,
send a suitable copy). 55Max cannot accept responsibility for
items lost or damaged during transit.
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97a Fulham Palace Road, Hammersmith, London, W6 8JA
Yes. But customers should note that once they have submitted
a signed form, they are confirming to us that they own the rights
to their respective image (Art, Photography, Print or otherwise)
and/or have given/obtained the relevant permission.
The final print quality will vary depending on the quality of the original
image. To achieve the best results, all images are scanned at
a high resolution of the original image.
If the original image is small, some pixilation may occur when
resized to a larger scale, e.g.: for wallpaper.
Important: A signed form by the customer acknowledges the understanding
that Bespoke Photo Design LTD will manage the design and manufacturing
process. This includes cropping, editing and manipulation of the
image where appropriate. Customers should note that the print
quality of the item will vary depending on the quality of the
original image.
No. The digital printing technology used by Bespoke Photo Design
LTD uses colourfast inks and is consistent with traditional printing
techniques.
Yes. It will be returned by separate post after your bespoke
item has been produced.
The item is guaranteed to be free from manufacturer's defects. However,
if any defects exist, or you have any other queries, please notify
Bespoke Photo Design LTD by email: kate@55max.com
or by telephone: 08450568728, within
2 business days of receiving the item.
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