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FAQs

We are keen to help you as much as we can on any aspect of our unique bespoke art product. We realise you may have many queries concerning things like buying photographic images, photographic art printing, our terms and conditions for buying custom artworks and gifts, plus questions about printing on canvas and acrylic. Which is why we’ve put together a useful list of Frequently Asked Questions below. If your question isn’t there, please do contact us and we’ll be happy to help.

Privacy Policy: We do not store credit card details nor do we share customer details with any 3rd parties.

Questions List

How can I pay?

We accept most major credit cards including American Express. We also accept payments by paypal. If you wish to make a payment by cheque or bank transfer please contact us.

Can I order offline?

Yes, simply phone: 0845 0568728
Monday to Friday 10.00am - 6.00pm GMT

 

Consultation Service

Yes, and it's FREE! We're happy to advise over the phone or by email. We can also advise on sizing and framing and help with measuring up for those more adventurous bespoke art products such as wall hangings, roller blinds and full-size wall canvases. We can also advise and organise installation.

 

Do you have a showroom where I can view your products?

In order to keep our prices competitive and retain the same great quality we are now purely an online business. However we will come and visit you at your home for larger jobs and photobook consultations. Call or email us and we can provide you with all the information you need.

What’s the best way to order custom-made photo window blinds?

Our blinds are bespoke and custom made to fit any shape or size and you need to bear this in mind when measuring your window. Measuring accurately is imperative to you having a fantastic looking blind hanging just the way it should.

There are two ways of mounting blinds, relief and recess:

Relief mount is when the blind fits outside of the window area, ie: hanging from the wall above the window. Please allow for space for the spindle fittings onto which the blind fabric is attached to. When measuring the length, remember to allow for the edge of the window ledge, you might want to add more length to cover this.

Recess mount is when the blind fits into the recess of the window and is the dimension of the width and length of inside the window area. Please be as precise as possible otherwise your custom made blind could end up hanging erratically.

Click here to Download the Blind Measuring Guide

Do you offer a Money Back Guarantee?

Yes, under the Distance Selling Regulations Act 2000 you have the right to cancel your order within 14 working days starting from the day after the goods have been received. A refund for the full amount of the order will be sent to you within 30 days of receipt by us of your returned order (which must be returned in good condition). Shipping costs (where applicable) are non-refundable. We do not offer refunds on any of our bespoke products.

What are the Delivery / Packaging / Insurance Charges?

UK shipping is done by our different couriers we use and via royal mail and recorded post. The courier depends on the item. On some items we send recorded delivery or for larger orders and items we courier the same day. International shipping charges are calculated according to the destination and the volumetric weight (size and weight) of the product.

What is the Delivery process?

The average time for an artwork to be delivered to you is within 7 - 21 days from confirmation of your delivery address and payment details. In exceptional cases or with more complicated jobs delivery may take longer. If this is the case we will let you know before completing your order. In case you need your product within a certain time frame we will do our best to accommodate you – just ask!

Do Customs Duties apply?

Some purchases from customers outside the UK may be subject to duty in their own country. Any duties levied are the responsibility of the customer.

How will my purchase be packaged?

All items are packed to a very high standard, either in protective wrapping and boxes, or in sturdy tubes.

What insurance cover is offered?

All items are insured during transit to cover damage or non-delivery.

How will my goods be delivered?

Sometimes we are unable to offer a specific delivery date / time so we suggest if you are not at home during the day that you arrange for your order to be delivered to your work address where someone will be able to sign for the goods.

What if my goods arrive damaged?

In the unlikely event that your products arrived damaged, please get in touch and we will either arrange pick up or ask for it to be sent back to us.

Is your website secure?

55MAX offers secure transactions for all our products. Your personal details and credit card information are transmitted to us via a secure server. If you're at all concerned about online security just call us on 0845 0568728 during UK business hours and we'll take your order over the phone.

What personal information do you keep about me?

55MAX, we are committed to protecting your privacy. We use the information we collect about you only to process your orders and to provide a more personalised online experience.

'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide personalised features. The cookies allow us to store information from one visit to another. Your cookie information is not shared with any third parties.

You may access the information related to your 55MAX account by logging in with your email address and password. You have the right to ask for a copy of the personal data we hold on you and you have the right to have it corrected.

If you have registered through our site, we will send you emails from time to time notifying you of new images, products and special offers. If you would rather not receive these emails just let us know. We're not in the habit of sending unsolicited junk mail.

Can I go as large as I like on the art and photographic prints, frames, canvas and acrylic?

We do offer other sizes for what you see on the website so please do get in touch if you require a different size.

I have a colour photo - can it be reproduced as black and white or sepia tone photo print?

Yes, at no extra cost.

What type of photo or image should I provide?

The original image must be no larger than A4 (21cm x 29.7cm). We accept digital Images on floppy discs and CD-ROMs, but they must be PC compatible. Images should be scanned with a resolution of at least 300dpi.

Important: If the image (Art, Photography, Print or otherwise) provided is valuable it is strongly recommended that additional copies are made before sending the original to us (or alternatively, send a suitable copy). 55MAX cannot accept responsibility for items lost or damaged during transit. We highly recommend that you send prints and photographs to us by recorded delivery or better still special delivery.

Where should I send my photo or image?

Please address to us at our Design Studio - 97a Fulham Palace Road, Hammersmith, London, W6 8JA.

Please note this address is only for you to send us your photographs and it is not open to the public.

Can I submit an image other than one of my own?

Yes, however once you have submitted an image you are confirming to us that you own the rights to the respective image (Art, Photography, Print or otherwise) and/or have given/obtained the relevant permission.

How accurate will the image reproduction be?

The final print quality will vary depending on the quality of the original image. To achieve the best results, all images are scanned at a high resolution.

If the original image is small, some pixilation may occur when resized to a larger scale, e.g. for wallpaper.

Important: A signed form by the customer acknowledges the understanding that 55MAX will manage the design and manufacturing process. This includes cropping, editing and manipulation of the image where appropriate. Customers should note that the print quality of the item will vary depending on the quality of the original image.

Will the print fade on my ordered item?

No. The digital printing technology used by Bespoke Photo Design LTD/TA 55MAX uses colourfast inks and is consistent with traditional printing techniques. We use dye sublimation printing for our canvas which means the inks wont scratch or fade.

Will I get my original image(s) returned?

Yes. Image(s) will be returned by special delivery after your bespoke item has been produced. Please note your bespoke item will be sent separately.

If I'm not satisfied with the final product, what should I do?

The item is guaranteed to be free from manufacturer's defects. However, if any defects exist, or you have any other queries, please notify 55MAX by email: kate@55max.com or by telephone: 08450568728, within 2 business days of receiving the item.

What are our registered company details?

Registration name:
Bespoke Photo Design Ltd t/a 55MAX
Place of registration/registered office:
Finsgate 5-7 Cranwood Street, London, EC1V 9EE 
Registered number:
7175122
Contact telephone number:
+44 (0) 8450 568 728
Email address:
kate@55max.com